Privacy Policy
This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from this site (the “Site”).
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and some of the cookies installed on your device. As you browse the Site, we collect information about the individual pages or products you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- Cookies — data files placed on your device that often include an anonymous unique identifier. For more information about cookies, and how to disable them, visit http://www.allaboutcookies.org.
- Log files — track actions occurring on the Site and collect data including your IP address, browser type, internet service provider, referring/exit pages and date/time stamps.
- Web beacons, tags and pixels — electronic files used to record information about how you browse the Site.
When you make or attempt to make a purchase through the Site, we collect certain information from you including your name, billing address, shipping address, payment information (including card details), email address and phone number. We refer to this as “Order Information”.
How we use your personal information
We use the Order Information to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and order confirmations). We also use this information to communicate with you, screen orders for potential risk or fraud, and — when in line with the preferences you have shared with us — provide you with information or advertising relating to our products.
We use the Device Information to help us screen for potential risk and fraud, and more generally to improve and optimise our Site.
Sharing your personal information
We share your Personal Information with third parties who help us use it as described above. Our store is hosted on Shopify Inc. We also use Google Analytics to help us understand how customers use the Site — you can read more about how Google uses your Personal Information at https://www.google.com/intl/en/policies/privacy/ and opt out at https://tools.google.com/dlpage/gaoptout.
We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Your rights (UK & EEA)
If you are a resident of the United Kingdom or the European Economic Area, you have the right to access the personal information we hold about you, and to ask that it be corrected, updated or erased. If you would like to exercise this right, contact us using the details below. Your information will be transferred outside of the UK/EEA where our processors are located.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete it.
Changes
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, contact us by email at contact@orthopedicplanet.com.