Refund policy
Refund and Return Policy
Last updated: Last updated: July 27, 2026
This Refund and Return Policy applies to purchases made through HairMed™, a brand operated by KSS Global Solutions LLC (“HairMed,” “we,” “us,” or “our”).
No Returns
Due to the health, hygiene, safety, and personal-use nature of our products, all sales are final once an order has been processed.
We do not accept returns of products that have been:
- Processed, prepared, dispensed, or shipped;
- Delivered to the customer;
- Opened, unsealed, used, or partially used;
- Personalized or selected as part of an individual treatment plan;
- Sold as prescription or over-the-counter products, where applicable;
- Sold as personal care, cosmetic, supplement, or hygiene products.
Please do not send any product back to us without prior written authorization. Unauthorized returns will not be accepted, refunded, or reshipped.
This policy does not affect any rights that cannot legally be excluded under applicable law.
Order Cancellations
Orders may only be canceled before they have been processed or prepared for fulfillment.
Once an order has been processed, prepared, dispensed, packed, or shipped, it can no longer be canceled or refunded.
To request an order cancellation, contact us as soon as possible at:
Submitting a cancellation request does not guarantee cancellation. We will confirm by email whether the order was successfully canceled.
Subscription Cancellations
Canceling a HairMed™ subscription applies only to future renewal charges and future shipments.
Subscription cancellation does not automatically cancel or refund an order that has already been:
- Charged;
- Processed;
- Prepared;
- Dispensed;
- Packed; or
- Shipped.
Customers must cancel their subscription through the customer subscription portal or contact us before the next renewal is processed.
Requests received after a renewal charge has been completed may only take effect for the following billing cycle, unless the renewed order has not yet entered processing and can still be canceled.
Additional subscription terms are explained in our separate Subscription Policy.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it is delivered.
Contact us within 7 days of delivery if:
- The product arrived damaged;
- The product is defective;
- An item is missing from the package; or
- You received a product different from the one listed in your order.
Email contact@hairmedhealth.com and include:
- Your full name;
- Order number;
- A description of the issue;
- Clear photographs or videos of the product and packaging; and
- A photograph of the shipping label, when applicable.
After reviewing the claim, we may provide a replacement, reshipment, store credit, or refund, depending on the circumstances and applicable law.
Do not discard damaged or incorrect items until our support team provides instructions.
Exchanges
We do not offer traditional product exchanges.
If an item arrives damaged, defective, or incorrect, contact us under the procedure described above. If approved, we may send an appropriate replacement.
Refunds
Refunds are only issued for:
- Orders successfully canceled before processing;
- Approved damaged, defective, missing, or incorrect-item claims;
- Orders that HairMed™ is unable to fulfill; or
- Other circumstances in which a refund is required by applicable law.
If a refund is approved, it will be issued to the original payment method.
Please allow up to 10 business days after approval for the refund to be initiated. Your bank, card issuer, or payment provider may require additional time to post the funds to your account.
Original shipping charges, expedited shipping charges, and other non-product fees are non-refundable unless the refund results from an error by HairMed™ or applicable law requires otherwise.
If more than 15 business days have passed since we confirmed that your refund was approved, contact:
Refused and Undeliverable Packages
Refusing a package or failing to accept delivery does not automatically qualify the order for a refund.
If an order is returned because of:
- An incorrect or incomplete address supplied by the customer;
- Failure to collect or accept the package;
- Refusal of delivery; or
- Another circumstance outside HairMed’s control,
any approved refund may be reduced by shipping, handling, processing, return-to-sender, or other costs incurred, except where prohibited by law.
Contact Us
For questions about cancellations, damaged items, replacements, or refunds, contact:
HairMed™
Operated by KSS Global Solutions LLC
Email: contact@hairmedhealth.com
Do not send products to our corporate, registered-agent, or business address unless our support team has provided written return authorization and specific shipping instructions