Shipping policy

SHIPPING POLICY

Last updated: July 27, 2026

This Shipping Policy applies to orders placed through HairMed™, a brand operated by KSS Global Solutions LLC (“HairMed,” “we,” “us,” or “our”).

By placing an order through HairMed, you agree to the terms of this Shipping Policy.

Shipping Destinations

HairMed currently ships to eligible addresses within the United States.

Availability may vary depending on the customer’s location, product availability, clinical eligibility, provider coverage, and applicable legal or regulatory requirements.

We reserve the right to refuse or cancel an order that cannot legally or reasonably be fulfilled or delivered to the address provided.

Order Processing

Orders are generally processed within 1–3 business days after all applicable requirements have been completed.

Processing may begin only after:

Payment has been successfully authorized;
Any required identity or account verification has been completed;
Any required medical assessment or clinical review has been completed;
The applicable treatment has been approved by a healthcare provider, when required;
The shipping address has been verified; and
The products are available for fulfillment.

Business days are Monday through Friday, excluding United States federal holidays.

Orders placed on weekends or holidays will generally begin processing on the next business day.

Processing time is separate from shipping and delivery time.

Estimated Delivery Time

After an order has been processed and shipped, estimated delivery is generally:

7–16 business days after shipment

This timeframe is an estimate and does not constitute a guaranteed delivery date.

Delivery may be delayed due to:

Carrier disruptions;
Weather conditions;
Holidays;
Transportation delays;
Customs or import processing;
Security or regulatory inspections;
Product availability;
Incorrect or incomplete shipping information;
Events outside our reasonable control; or
Other circumstances affecting the carrier or fulfillment provider.

If we become aware that an order cannot be shipped within the timeframe originally communicated, we may notify you of the delay and provide available options, which may include consenting to the delay or canceling the unshipped order for a refund.

Shipping Charges

Shipping charges are calculated and displayed at checkout based on factors that may include:

Delivery address;
Products ordered;
Package weight or dimensions;
Shipping method;
Fulfillment location; and
Carrier availability.

You will be able to review the applicable shipping charge before completing your purchase.

Promotional free or discounted shipping offers may be subject to separate eligibility requirements and may not apply to every order, subscription shipment, replacement, or delivery method.

Subscription Shipments

Certain HairMed products and treatment plans are offered through recurring subscriptions.

When you enroll in a subscription, you authorize recurring billing and recurring shipments according to the price, billing frequency, delivery frequency, and other terms displayed before checkout.

For each subscription cycle:

The payment method on file will be charged;
A new recurring order may be generated after successful payment;
The order will enter processing;
The products will be prepared and shipped; and
Tracking information will be provided when available.

Applicable shipping charges for recurring orders may be charged with each shipment as disclosed during checkout or in your subscription terms.

A recurring shipment will generally not be processed until the corresponding payment has been successfully completed.

A declined, expired, blocked, or invalid payment method may delay or prevent shipment.

Customers are responsible for keeping their:

Payment method;
Shipping address;
Email address; and
Contact information

accurate and current before each renewal date.

Canceling or modifying a subscription after a recurring order has already been charged or processed may only affect future billing cycles and shipments.

International Fulfillment, Customs, and Import Charges

Although HairMed currently delivers only to customers within the United States, some products may be shipped from an international fulfillment facility.

Internationally fulfilled packages may be subject to:

Customs processing;
Import inspections;
Regulatory review;
Duties;
Taxes;
Brokerage charges; or
Other government or carrier fees.

Unless expressly stated otherwise at checkout, import duties, customs charges, taxes, brokerage fees, and similar charges are not included in the product price or shipping charge.

The customer is responsible for paying any applicable import charges assessed by customs authorities, government agencies, carriers, or other third parties.

HairMed does not control these charges and cannot predict the exact amount that may be assessed.

Failure or refusal to pay an applicable import charge may result in the package being delayed, held, abandoned, destroyed, or returned to the sender. Such circumstances do not automatically qualify the order for a refund.

Tracking Information

When tracking is available, we will send a shipping confirmation containing a tracking number or tracking link to the email address associated with the order.

Tracking information may require up to 72 hours after shipment to display movement or updated carrier scans.

Tracking information is supplied by the carrier. HairMed cannot guarantee that every tracking update will appear immediately or accurately.

An order may be divided into multiple packages. In that situation, the customer may receive more than one tracking number and the packages may arrive separately.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address before placing an order and before each subscription renewal.

HairMed is not responsible for delays, losses, failed deliveries, or additional charges resulting from:

An incorrect street address;
An incorrect ZIP Code;
A missing apartment, suite, or unit number;
An outdated address;
An incomplete recipient name;
An unauthorized address change;
A forwarding service; or
Other inaccurate information provided by the customer.

We cannot guarantee that an address can be changed after an order has entered processing.

If a shipment must be resent because of an incorrect or incomplete address provided by the customer, the customer may be responsible for additional shipping, handling, return, or import charges.

Changes After an Order Is Placed

After an order enters processing, we may be unable to change:

The shipping address;
The recipient’s information;
The products included;
The delivery method; or
The requested delivery destination.

Submitting a change request does not guarantee that the change can be completed.

Delivery Attempts

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their packages.

Depending on the carrier and delivery location, a package may be:

Left at the delivery address;
Placed in a mailbox or parcel locker;
Delivered to a mailroom or reception area;
Left with an authorized individual;
Held for customer collection;
Subject to another delivery attempt; or
Returned to the sender after unsuccessful delivery attempts.

HairMed does not control the carrier’s delivery procedures.

Packages Marked as Delivered

If tracking indicates that your package was delivered but you cannot locate it, you should:

Check all entrances and possible delivery locations;
Check your mailbox, parcel locker, mailroom, reception desk, or building office;
Ask household members, neighbors, or building staff;
Allow up to 48 hours in case the carrier’s delivery scan was recorded early; and
Contact the carrier using the tracking number.

If the package remains missing, contact us at contact@hairmedhealth.com within 7 days of the carrier’s recorded delivery date.

Include:

Your full name;
Order number;
Shipping address;
Tracking number; and
A description of the issue.

We may open an investigation with the carrier or fulfillment provider.

Submitting a missing-package claim does not automatically guarantee a refund or replacement.

Delayed Shipments

If your package has not arrived by the end of the estimated 7–16 business-day delivery period, contact us at:

contact@hairmedhealth.com

Please provide your order number and tracking information.

We may investigate the shipment with the carrier or fulfillment provider and determine whether:

Additional delivery time is required;
The carrier requires additional information;
A replacement is appropriate;
A refund is appropriate; or
Another resolution should be provided.

Lost Packages

A package may be considered lost only after the carrier or fulfillment provider has completed its investigation or after a reasonable period has passed without delivery.

If a package is confirmed lost, HairMed may provide an appropriate resolution, which may include:

A replacement shipment;
Store credit;
A refund to the original payment method; or
Another reasonable solution.

A claim may be denied or limited when there is evidence of:

An incorrect or incomplete address provided by the customer;
Confirmed delivery to the address provided;
Use of a package-forwarding service;
Fraud or abuse;
Repeated unsupported claims; or
Circumstances outside HairMed’s reasonable responsibility.

Nothing in this section limits any consumer right that cannot legally be excluded.

Damaged, Defective, Incorrect, or Incomplete Orders

Inspect your order promptly after delivery.

The package or product arrived damaged;
A product is defective;
You received an incorrect product; or
An item is missing from the package.

Send your request to contact@hairmedhealth.com and include:

Your full name;
Order number;
A detailed description of the issue;
Clear photographs or videos of the product;
Photographs of the exterior and interior packaging; and
A photograph of the shipping label.

Do not discard the product, packaging, or shipping materials until our team has reviewed your claim.

Depending on the circumstances, an approved claim may result in a replacement, reshipment, store credit, refund, or another appropriate resolution.

Refused, Unclaimed, or Undeliverable Packages

Refusing delivery, failing to collect a package, refusing to pay applicable import charges, or allowing a package to be returned does not automatically qualify the order for a refund.

If a package is returned, abandoned, or destroyed because of:

Customer refusal;
Failure to collect the package;
Unpaid import duties or customs charges;
An incorrect or incomplete address;
Inability to access the delivery location;
Repeated unsuccessful delivery attempts; or
Another customer-related circumstance,

the customer may be responsible for shipping, handling, customs, return-to-sender, reshipment, disposal, and other associated costs, except where prohibited by law.

Products that cannot legally or safely be restocked may be ineligible for refund.

Treatment Continuity

Shipping estimates do not guarantee uninterrupted access to treatment.

Customers should monitor their upcoming renewal dates, payment methods, shipping addresses, and available product supply.

If a shipment is delayed, do not alter, double, replace, stop, or otherwise change the use of a treatment product without following the instructions provided with the product or consulting the appropriate healthcare professional.

Customer service is not an emergency medical service.

Order Cancellations

Orders may only be canceled before they enter processing.

Once an order has been processed, prepared, dispensed, packed, or shipped, it may no longer be eligible for cancellation.

Canceling a subscription does not automatically cancel or refund a recurring order that has already been charged or processed.

Order cancellations and refunds are also subject to our Refund and Return Policy and Subscription Policy.

Contact Us

Questions regarding shipping or delivery should be sent to:

HairMed™
Operated by KSS Global Solutions LLC
2335 E. Atlantic Blvd, Ste 200
Pompano Beach, FL 33062
United States

Email: contact@hairmedhealth.com

The address above is a business contact address and is not a return address.

Do not send products to this address unless HairMed has provided prior written authorization and specific return instructions.

Country/region