Returns & Refunds
What conditions must be met for a return to be accepted?
At Orthopedic Planet we are committed to making sure you are satisfied with your purchase. If you have a change of heart about your order, you can start a hassle-free refund by telling us within 30 days of delivery.
To qualify for a full refund the shoes must not have been worn and must be returned in their original condition, the same condition in which they were delivered to you. Please note that return shipping costs are covered by the buyer.
We cannot accept cancellations of orders that are already in transit. Refunds are issued once the item has been returned to us and inspected. Refusing delivery does not automatically guarantee a full refund — please accept the delivery and contact our support team for the Product Return Form and full return instructions.
For any refund enquiry, use our Contact Us page or email contact@orthopedicplanet.com.
What should I do if my item is defective, incorrect or damaged?
If you receive a defective or incorrect product, contact our support team through the Contact Us page to start the return process. Please include:
- Order number
- Proof of purchase
- Video or photo evidence of the defective product (if applicable)
- Complete delivery address
- Contact number
In some cases photo or video evidence is required in order to process a refund or replacement.
When will I receive my refund?
All refunds are credited to your original payment method. If you paid by credit or debit card, refunds are sent to the card-issuing bank within 7–10 business days of us receiving the returned item or the cancellation request. It can take a little longer for your bank to post the credit to your account.